Welcome to Radio Control Models Toy’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more to help you enjoy a seamless hobby shopping experience.

Product Questions

What types of products do you specialize in?
We specialize in everything for the RC and model train enthusiast! Our product range includes:
  • RC Cars & Trucks and their accessories
  • Airplanes and engine/fuel accessories
  • Model train sets and track accessories in HO, N, and O scales
  • Servos, radios, receivers, and servo parts
  • General hobby accessories and parts organized by manufacturer
How do I know if a product is in stock?
Availability is shown on each product page. For specialized airplane and train parts, please note that some items may have longer lead times which will be clearly indicated.
Do you carry parts for specific manufacturers?
Yes! We have a dedicated “Parts by Manufacturer” section in our menu where you can find components for various brands.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods:
  1. Standard Shipping ($12.95 flat rate)
    • 10-15 business days delivery
    • Handled by DHL or FedEx
    • Includes full tracking and insurance
  2. Free Economy Shipping (orders over $50)
    • 15-25 business days delivery
    • Handled by EMS with basic tracking
How long does order processing take?
We pride ourselves on fast processing! Most orders are packed within 1-2 business days, even complex orders with items from multiple categories.
Pro Tip: Order early in the day to increase your chances of same-day processing!
Do you ship internationally?
Yes! We ship globally except to some Asian and remote regions. Please note that customs fees may apply for international orders. Contact [email protected] for specific country inquiries.
How are fragile items packaged?
We take special care with delicate components like HO scale tracks or servo parts, using protective packaging designed specifically for hobbyist items.

Payments & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information.

Returns & Exchanges

What is your return policy?
We offer easy returns within 15 days from delivery for most items. Some exclusions apply for:
  • Opened fuel accessories
  • Custom orders
How do I initiate a return?
If you’re not completely satisfied with your purchase (like that Micro Engineering track section or FMS Super Cub kit), please contact our customer service at [email protected] within 15 days of receiving your order to start the return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error.

Hobbyist Tips

How can I ensure the fastest delivery?
Here are our top tips:
  • Order early in the day for possible same-day processing
  • Check manufacturer availability before ordering
  • Combine orders wisely – adding backordered items will delay your entire shipment
  • Choose Standard Shipping for time-sensitive projects
Do delivery times vary during peak seasons?
Yes, during busy periods like holiday train set rushes or for large RC vehicles, delivery times may be slightly longer than usual.
Need more help? Our hobby-experienced customer service team is ready to assist! Contact us at [email protected] or visit us at:
3950 Turnpike Drive, Birmingham, US 35203